Router commented

Owner

Leistungsnachweis für FE: mandatory for IT3l
As described in the initial situation, IT-Solution GmbH offers various services, with the problem that these services must be secured in order to be successful on the market. As a future basis for contracts, support should therefore be defined by different service levels and corresponding processes. Automated monitoring processes must also be taken into account. Customers demand guaranteed service quality in form of Service-Level-Agreements (SLA).
Your task:
Based on your ITSM:

Define the KPIs that are to be agreed in the SLA

Prepare a presentation of an exemplary SLA
Assessment: Presentation (approx. 15 min including Q&A)

Must have (max. grade 3)

the SLA includes the most important contents
two (meaningful and measurable) KPIs are defined

Should have (max. grade 2)

the SLA is defined according to SMART
the SLA is presented in a professional manner
the SLA is relevant to the scenario

Cloud have (max. grade 1)

two more KPIs are added
there is a glossary for technical terms
The presentations are to be on Wednesday (January 8th, 2025) or Thursday (January 9th, 2025). Please book your slot via the planner tool.

Leistungsnachweis für FE: mandatory for IT3l As described in the initial situation, IT-Solution GmbH offers various services, with the problem that these services must be secured in order to be successful on the market. As a future basis for contracts, support should therefore be defined by different service levels and corresponding processes. Automated monitoring processes must also be taken into account. Customers demand guaranteed service quality in form of Service-Level-Agreements (SLA). Your task: Based on your ITSM: # Define the KPIs that are to be agreed in the SLA - [ ] Prepare a presentation of an exemplary SLA - [ ] Assessment: Presentation (approx. 15 min including Q&A) ### Must have (max. grade 3) - [ ] the SLA includes the most important contents - [x] two (meaningful and measurable) KPIs are defined ### Should have (max. grade 2) - [ ] the SLA is defined according to SMART - [ ] the SLA is presented in a professional manner - [x] the SLA is relevant to the scenario ### Cloud have (max. grade 1) - [x] two more KPIs are added - [x] there is a glossary for technical terms - [ ] The presentations are to be on Wednesday (January 8th, 2025) or Thursday (January 9th, 2025). Please book your slot via the planner tool.

Router added this to the LF6 project 2025-01-06 12:19:04 +01:00

Router commented

2025-01-06 12:25:31 +01:00

Author

Owner

Task:

Define an SLA in the SMART definition fitting for our Fictonal Scenario (Agile, DevOps)
For that define 4 Meaningful KPIs fitting in the Scenario

# Task: Define an SLA in the SMART definition fitting for our Fictonal Scenario (Agile, DevOps) For that define 4 Meaningful KPIs fitting in the Scenario

Router changed title from ~~Mandatory Requirements for FachEnglish~~ to Define SLA

2025-01-06 12:26:19 +01:00